Deliveries
How to view scheduled orders?
To view scheduled orders go on to your dashboard then click menu and click the scheduled order option. You will be able to see all your upcoming orders. Please look at the video below for further assistance: ...
Can I change the time slot of my order?
Yes you can change the time slot of the order as long as it has not been scheduled into our system. If it has been scheduled on the system then you will need to request for a member of our operations team to change this for you, however please note ...
What are the times that you do delivery?
8am to 5pm.
How can I check if a delivery has already been completed?
You can check if a delivery has been completed on your dashboard on tracker. https://www.loom.com/share/112ebbc2aff74426b6ca0c01942e5b69?sid=cfbe71f7-3ecc-4540-8bae-3b8d3d7ab89e
How can I see the time of arrival for a driver?
If you would like to know the earliest time of arrival for a driver, then you can see this on your dashboard on tracker.
Will we get a refund if the driver is late?
If there is a circumstance where our driver is late for the order then we will not be providing a refund. This is because there are external circumstances that we are unable to control such as traffic or the driver’s vehicle breaking down. We cannot ...
How to book a collection?
Click edit on the property you would like to book a collection for and under the linen hire tab add 1 for pickup. A collection costs £18.00 (including VAT). This is if you want a collection without a scheduled order, however if you have arranged ...
What is the charge if an order is failed?
If the order is failed then there will be a full charge.
What is a failed order?
A failed order is any task that is cancelled once the driver is en-route or at the delivery destination.
Do I have to pay an additional delivery charge?
We cover central London and most parts of greater London. If we do not cover your area, you may be subject to a delivery charge as we need to get additional vehicles on the road to accommodate the time slot delivery.