Can I change the time slot of my order?

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• Can I change the day for a cleaning?

  As long as the change is made before our cut off point of 72 hours, we can reschedule the day for a cleaning. Any cleaning changes after the cut off point are non refundable. However, If you miss the cut off point you can contact us on your WhatsApp ...

• Why can’t I change the time window for the clean?

  Time slots are calculated automatically depending on the numbers of bedrooms and bathrooms so we are therefore unable to change it.

• What are the time slots for the clean?

  The time slots for the clean are double the time needed for the cleaning.

• What is a failed order?

  A failed order is any task that is cancelled once the driver is en-route or at the delivery destination.

• How can I see the time of arrival for a driver?

  If you would like to know the earliest time of arrival for a driver, then you can see this on your dashboard on tracker.