How can I see the time of arrival for a driver?

• Related Articles

• Can I change the time slot of my order?

  Yes you can change the time slot of the order as long as it has not been scheduled into our system. If it has been scheduled on the system then you will need to request for a member of our operations team to change this for you, however please note ...

• Once I’ve made a booking, how will I know what time the cleaner will arrive?

  A day before the cleaning, our operations staff will send a message on the Whatsapp group chat with the approximate arrival time. You can select a time window for the cleaner to arrive when scheduling your clean, in which we will carry out the booked ...

• Will we get a refund if the driver is late?

  If there is a circumstance where our driver is late for the order then we will not be providing a refund. This is because there are external circumstances that we are unable to control such as traffic or the driver’s vehicle breaking down. We cannot ...

• Why can’t I change the time window for the clean?

  Time slots are calculated automatically depending on the numbers of bedrooms and bathrooms so we are therefore unable to change it.

• What are the time slots for the clean?

  The time slots for the clean are double the time needed for the cleaning.