Will we get a refund if the driver is late?
If there is a circumstance where our driver is late for the order then we will not be providing a refund. This is because there are external circumstances that we are unable to control such as traffic or the driver’s vehicle breaking down. We cannot guarantee a specific delivery time to the minute and clients should understand that these types of circumstances are to be expected.
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Will I get a refund if the cleaners finish before time?
As you would have booked for a certain time there will be no refund if the cleaner finishes early.
Can I get refunds for linen deliveries?
If the linen is stained/ripped and meets the reject policy then we will try our best to send replacements as soon as possible. If we are unable to do this then we will refund the linen that is damaged.
What happens if the cleaners are later than the hour requested?
Your booking is a time window and does not reflect the actual arrival time of the cleaner. Please also note we do not guarantee same-day check-ins but we will try our best to fulfil the required timings. If there is ever a situation where the cleaner ...
How can I see the time of arrival for a driver?
If you would like to know the earliest time of arrival for a driver, then you can see this on your dashboard on tracker.
How to get started on tracker?
To get started on tracker, add the properties you will be using our services for to your account. Once this is done add the property you require to your cart and add the items or services required. Then click place order. Please look at the video ...