What are the times that you do delivery?

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• Can I change the time slot of my order?

  Yes you can change the time slot of the order as long as it has not been scheduled into our system. If it has been scheduled on the system then you will need to request for a member of our operations team to change this for you, however please note ...

• Do I have to pay an additional delivery charge?

  We cover central London and most parts of greater London. If we do not cover your area, you may be subject to a delivery charge as we need to get additional vehicles on the road to accommodate the time slot delivery.

• What is a failed order?

  A failed order is any task that is cancelled once the driver is en-route or at the delivery destination.

• What are the time slots for the clean?

  The time slots for the clean are double the time needed for the cleaning.

• What is the charge if an order is failed?

  If the order is failed then there will be a full charge.