Will I get a refund if the cleaners finish before time?

• Related Articles

• Will we get a refund if the driver is late?

  If there is a circumstance where our driver is late for the order then we will not be providing a refund. This is because there are external circumstances that we are unable to control such as traffic or the driver’s vehicle breaking down. We cannot ...

• Once I’ve made a booking, how will I know what time the cleaner will arrive?

  A day before the cleaning, our operations staff will send a message on the Whatsapp group chat with the approximate arrival time. You can select a time window for the cleaner to arrive when scheduling your clean, in which we will carry out the booked ...

• Cleaning Checklists

  Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...

• Can I get refunds for linen deliveries?

  If the linen is stained/ripped and meets the reject policy then we will try our best to send replacements as soon as possible. If we are unable to do this then we will refund the linen that is damaged.

• Do cleaners bring with them their own cleaning products and cleaning tools?

  Our cleaners do not bring cleaning supplies with them. All our current clients’ properties are equipped with a brush, a mop, hoover and a duster. Should the property not be equipped with the needed items, we will only do our best with what is ...