Once I’ve made a booking, how will I know what time the cleaner will arrive?

Once I’ve made a booking, how will I know what time the cleaner will arrive?

A day before the cleaning, our operations staff will send a message on the Whatsapp group chat with the approximate arrival time. You can select a time window for the cleaner to arrive when scheduling your clean, in which we will carry out the booked number of hours of cleaning.

    • Related Articles

    • Can I request the same cleaner each time for my property?

      The cleaner that is selected to service your property depends on their availability. Due to this, it is unlikely that you will get the same cleaner every time. But rest assured they are all trained to follow the same process.

    • Can I change the day for a cleaning?

      As long as the change is made before our cut off point of 72 hours, we can reschedule the day for a cleaning. Any cleaning changes after the cut off point are non refundable. However, If you miss the cut off point you can contact us on your WhatsApp ...

    • Cleaning Checklists

      Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...

    • How will I know the cleaning has been completed?

      Once the clean has been completed we can request cleaners to upload images of the property before and after the clean to ensure you are satisfied.

    • What happens if the cleaners are later than the hour requested?

      Your booking is a time window and does not reflect the actual arrival time of the cleaner. Please also note we do not guarantee same-day check-ins but we will try our best to fulfil the required timings. If there is ever a situation where the cleaner ...