What if I want to keep the linen longer than the hired period?

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• Hire Period, Re-hire & Replacement Charges

  From the 1st of May 2024, we released a new linen management feature to your account that will allow you to track all items out for hire for each of your properties and their due return dates. The standard hiring period is a maximum of 21 days. If ...

• How long can I keep the linen?

  Our linen hire period is 21 days. Rental Items must not be kept in possession for longer than the 21 consecutive days and must be returned for laundering. If the linen isn't returned then you will be charged replacement charges. Please look at the ...

• Can we wash the hired linen?

  We hire our linen out to you and they cannot be washed or processed by you. Domestic washing machines damage the linen. Our commercial cleaning process is gentle to ensure the longevity and quality of the linen. We charge replacement charges for all ...

• What are the replacement charges for lost linen?

  If you have lost the linen or want to keep it indefinitely we will charge you a replacement fee for each set. Replacement Charges are as follows:

• What happens if my own linen has been muddled up with the hired linen?

  We have a strict policy for our clients, where by using our cleaning service or by renting our linen you agree to remove all linen and towels from your property and to only use our linen at that property. Should you have any linen or towels on site, ...