What are the replacement charges for lost linen?
If you have lost the linen or want to keep it indefinitely we will charge you a replacement fee for each set.
Replacement Charges are as follows:
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Hire Period, Re-hire & Replacement Charges
From the 1st of May 2024, we released a new linen management feature to your account that will allow you to track all items out for hire for each of your properties and their due return dates. The standard hiring period is a maximum of 21 days. If ...
What are the fees that you charge outside of your cleaning and linen charges?
As you know the short let space is a fast-paced industry with lots of last-minute changes and requests. In order for us to fulfil the needs of our clients without putting pressure on our current resources and maintain our service quality we are ...
What happens if my own linen has been muddled up with the hired linen?
We have a strict policy for our clients, where by using our cleaning service or by renting our linen you agree to remove all linen and towels from your property and to only use our linen at that property. Should you have any linen or towels on site, ...
Can we wash the hired linen?
We hire our linen out to you and they cannot be washed or processed by you. Domestic washing machines damage the linen. Our commercial cleaning process is gentle to ensure the longevity and quality of the linen. We charge replacement charges for all ...
How long can I keep the linen?
Our linen hire period is 21 days. Rental Items must not be kept in possession for longer than the 21 consecutive days and must be returned for laundering. If the linen isn't returned then you will be charged replacement charges. Please look at the ...