Hire Period, Re-hire & Replacement Charges

Hire Period, Re-hire & Replacement Charges

From the 1st of May 2024, we released a new linen management feature to your account that will allow you to track all items out for hire for each of your properties and their due return dates.




The standard hiring period is a maximum of 21 days. If the items are not returned by the end date (either through a collection order or a new delivery/collection), a new hire charge will be placed directly on the account, allowing you to keep the items for an additional 21 days up to a maximum of 63 days.

After the second 21-day period, on the 42nd day of possessing the items, a second re-hire charge will be applied if they haven’t been returned by the end of that period.

Lastly, if after the third 21-day period (day 63) the items have still not been returned, we will proceed with the full charge on the items as they will be considered lost.


In between the deadlines you will receive email notifications and they will be sent as follows:

Text





    • Related Articles

    • How long can I keep the linen?

      Our linen hire period is 21 days. Rental Items must not be kept in possession for longer than the 21 consecutive days and must be returned for laundering. If the linen isn't returned then you will be charged replacement charges. Please look at the ...

    • What are the replacement charges for lost linen?

      If you have lost the linen or want to keep it indefinitely we will charge you a replacement fee for each set. Replacement Charges are as follows:

    • What if I want to keep the linen longer than the hired period?

      If you would like to hold onto the linen/towels for longer than the hired period we can recharge you for a further 21 day period.

    • Can we wash the hired linen?

      We hire our linen out to you and they cannot be washed or processed by you. Domestic washing machines damage the linen. Our commercial cleaning process is gentle to ensure the longevity and quality of the linen. We charge replacement charges for all ...

    • What are the fees that you charge outside of your cleaning and linen charges?

      As you know the short let space is a fast-paced industry with lots of last-minute changes and requests. In order for us to fulfil the needs of our clients without putting pressure on our current resources and maintain our service quality we are ...