Can we wash the hired linen?

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• What happens if my own linen has been muddled up with the hired linen?

  We have a strict policy for our clients, where by using our cleaning service or by renting our linen you agree to remove all linen and towels from your property and to only use our linen at that property. Should you have any linen or towels on site, ...

• What if I want to keep the linen longer than the hired period?

  If you would like to hold onto the linen/towels for longer than the hired period we can recharge you for a further 21 day period.

• What are the replacement charges for lost linen?

  If you have lost the linen or want to keep it indefinitely we will charge you a replacement fee for each set. Replacement Charges are as follows:

• Can I get refunds for linen deliveries?

  If the linen is stained/ripped and meets the reject policy then we will try our best to send replacements as soon as possible. If we are unable to do this then we will refund the linen that is damaged.

• Do linen orders include the bed being set up?

  No, when you book a linen order the driver only delivers the linen, they do not make the beds. We only make the beds if a cleaning order has also been booked.