How long can I keep the linen?

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• Hire Period, Re-hire & Replacement Charges

  From the 1st of May 2024, we released a new linen management feature to your account that will allow you to track all items out for hire for each of your properties and their due return dates. The standard hiring period is a maximum of 21 days. If ...

• What if I want to keep the linen longer than the hired period?

  If you would like to hold onto the linen/towels for longer than the hired period we can recharge you for a further 21 day period.

• Can we wash the hired linen?

  We hire our linen out to you and they cannot be washed or processed by you. Domestic washing machines damage the linen. Our commercial cleaning process is gentle to ensure the longevity and quality of the linen. We charge replacement charges for all ...

• What are the replacement charges for lost linen?

  If you have lost the linen or want to keep it indefinitely we will charge you a replacement fee for each set. Replacement Charges are as follows:

• What is the cut off point for a linen and cleaning order?

  The cut off period to book a linen order is 3pm the day before and the cut off to book a cleaning order is 72 hours before.