What happens if my own linen has been muddled up with the hired linen?
We have a strict policy for our clients, where by using our cleaning service or by renting our linen you agree to remove all linen and towels from your property and to only use our linen at that property.
Should you have any linen or towels on site, you agree to not hold us responsible or liable for any lost, missing or damaged linen.
We process daily thousands of pieces of linen and towels and will not be able to recover any mixed or missing linen.
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What are the replacement charges for lost linen?
If you have lost the linen or want to keep it indefinitely we will charge you a replacement fee for each set. Replacement Charges are as follows:
Can we wash the hired linen?
We hire our linen out to you and they cannot be washed or processed by you. Domestic washing machines damage the linen. Our commercial cleaning process is gentle to ensure the longevity and quality of the linen. We charge replacement charges for all ...
What if I want to keep the linen longer than the hired period?
If you would like to hold onto the linen/towels for longer than the hired period we can recharge you for a further 21 day period.
Hire Period, Re-hire & Replacement Charges
From the 1st of May 2024, we released a new linen management feature to your account that will allow you to track all items out for hire for each of your properties and their due return dates. The standard hiring period is a maximum of 21 days. If ...
Can I get refunds for linen deliveries?
If the linen is stained/ripped and meets the reject policy then we will try our best to send replacements as soon as possible. If we are unable to do this then we will refund the linen that is damaged.