What happens if the cleaners are later than the hour requested?
Your booking is a time window and does not reflect the actual arrival time of the cleaner. Please also note we do not guarantee same-day check-ins but we will try our best to fulfil the required timings. If there is ever a situation where the cleaner is late,such as public transport delays, then we will communicate this to you so you are aware of this.
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Will we get a refund if the driver is late?
If there is a circumstance where our driver is late for the order then we will not be providing a refund. This is because there are external circumstances that we are unable to control such as traffic or the driver’s vehicle breaking down. We cannot ...
Cleaning Checklists
Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...
What are the time slots for the clean?
The time slots for the clean are double the time needed for the cleaning.
Do you do same day check-in?
Your booking is a time window and does not reflect the actual arrival time of the cleaner. Please also note we do not guarantee same-day check-ins but we will try our best to fulfil the required timings. If there is ever a situation where the cleaner ...
Why can’t I change the time window for the clean?
Time slots are calculated automatically depending on the numbers of bedrooms and bathrooms so we are therefore unable to change it.