What happens if the cleaners are later than the hour requested?

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• Will we get a refund if the driver is late?

  If there is a circumstance where our driver is late for the order then we will not be providing a refund. This is because there are external circumstances that we are unable to control such as traffic or the driver’s vehicle breaking down. We cannot ...

• Cleaning Checklists

  Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...

• What are the time slots for the clean?

  The time slots for the clean are double the time needed for the cleaning.

• Do you do same day check-in?

  Your booking is a time window and does not reflect the actual arrival time of the cleaner. Please also note we do not guarantee same-day check-ins but we will try our best to fulfil the required timings. If there is ever a situation where the cleaner ...

• Once I’ve made a booking, how will I know what time the cleaner will arrive?

  A day before the cleaning, our operations staff will send a message on the Whatsapp group chat with the approximate arrival time. You can select a time window for the cleaner to arrive when scheduling your clean, in which we will carry out the booked ...