Can I request the same cleaner each time for my property?
The cleaner that is selected to service your property depends on their availability. Due to this, it is unlikely that you will get the same cleaner every time. But rest assured they are all trained to follow the same process.
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Once I’ve made a booking, how will I know what time the cleaner will arrive?
A day before the cleaning, our operations staff will send a message on the Whatsapp group chat with the approximate arrival time. You can select a time window for the cleaner to arrive when scheduling your clean, in which we will carry out the booked ...
What will cleaners do with lost/left behind property?
We will report this in the group and will leave the items in the property for the host to arrange a collection or forwarding on of the item with the guests.
Cleaning Checklists
Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...
Can I change the day for a cleaning?
As long as the change is made before our cut off point of 72 hours, we can reschedule the day for a cleaning. Any cleaning changes after the cut off point are non refundable. However, If you miss the cut off point you can contact us on your WhatsApp ...
What are the time slots for the clean?
The time slots for the clean are double the time needed for the cleaning.