Can I change the day for a cleaning?
As long as the change is made before our cut off point of 72 hours, we can reschedule the day for a cleaning. Any cleaning changes after the cut off point are non refundable. However, If you miss the cut off point you can contact us on your WhatsApp channel or our office on 0207 112 8733, letting us know the details of your clean and we will do our best to reschedule your order.
If this is not possible with the same cleaner, we will have to re-book the clean as a new booking with a new cleaner and this will be charged at the full rate.
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Do you do same day check-in?
Your booking is a time window and does not reflect the actual arrival time of the cleaner. Please also note we do not guarantee same-day check-ins but we will try our best to fulfil the required timings. If there is ever a situation where the cleaner ...
Cleaning Checklists
Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...
Once I’ve made a booking, how will I know what time the cleaner will arrive?
A day before the cleaning, our operations staff will send a message on the Whatsapp group chat with the approximate arrival time. You can select a time window for the cleaner to arrive when scheduling your clean, in which we will carry out the booked ...
How quick can you respond to our booking after its booked ?
We always aim to respond within 1-3 hours on the same day after the booking has been made.
How often should I book a deep cleaning?
If the property is in high use then we recommend a deep clean every 4-6 weeks. We also recommend doing a deep clean when you first put your property on a short let market.