Can I get refunds for linen deliveries?
If the linen is stained/ripped and meets the reject policy then we will try our best to send replacements as soon as possible. If we are unable to do this then we will refund the linen that is damaged.
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Will we get a refund if the driver is late?
If there is a circumstance where our driver is late for the order then we will not be providing a refund. This is because there are external circumstances that we are unable to control such as traffic or the driver’s vehicle breaking down. We cannot ...
Will I get a refund if the cleaners finish before time?
As you would have booked for a certain time there will be no refund if the cleaner finishes early.
What happens if my own linen has been muddled up with the hired linen?
We have a strict policy for our clients, where by using our cleaning service or by renting our linen you agree to remove all linen and towels from your property and to only use our linen at that property. Should you have any linen or towels on site, ...
How to book a collection?
Click edit on the property you would like to book a collection for and under the linen hire tab add 1 for pickup. A collection costs £18.00 (including VAT). This is if you want a collection without a scheduled order, however if you have arranged ...
Can we wash the hired linen?
We hire our linen out to you and they cannot be washed or processed by you. Domestic washing machines damage the linen. Our commercial cleaning process is gentle to ensure the longevity and quality of the linen. We charge replacement charges for all ...