What do I do if I need my property to be cleaned in a specific way?
Our cleaners follow our internal processes and checklists, however, any specific instructions can be added to your order in the “cleaners access information” section.
We only accept general cleaning requests and not specific requests such as floral arrangements, putting cushions in colour order, checking post and reporting etc.
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How can I provide my cleaning instructions to the cleaners?
Our cleaners are following our internal processes and checklists, however any specific instructions can be added to your order in the “cleaners access information”. However we only accept general cleaning requests and not specific requests such as ...
Cleaning Checklists
Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...
What will cleaners do with lost/left behind property?
We will report this in the group and will leave the items in the property for the host to arrange a collection or forwarding on of the item with the guests.
Where can I provide specific details about the property?
It is imperative you fill out accurate information for access and complete information in the "access/cleaner information" field. For example complete and accurate information to find the lock box or complete address and code for KeyNest access. If ...
Do cleaners bring with them their own cleaning products and cleaning tools?
Our cleaners do not bring cleaning supplies with them. All our current clients’ properties are equipped with a brush, a mop, hoover and a duster. Should the property not be equipped with the needed items, we will only do our best with what is ...