What is an onboarding form?
Onboarding forms are sent to you by our team in order to provide the cleanliness expected. It is essential for an onboarding form to be completed as cleaners use this information to complete the cleaning.
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Cleaning Checklists
Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...
How can I provide my cleaning instructions to the cleaners?
Our cleaners are following our internal processes and checklists, however any specific instructions can be added to your order in the “cleaners access information”. However we only accept general cleaning requests and not specific requests such as ...
Where can I provide specific details about the property?
It is imperative you fill out accurate information for access and complete information in the "access/cleaner information" field. For example complete and accurate information to find the lock box or complete address and code for KeyNest access. If ...
Do cleaners bring with them their own cleaning products and cleaning tools?
Our cleaners do not bring cleaning supplies with them. All our current clients’ properties are equipped with a brush, a mop, hoover and a duster. Should the property not be equipped with the needed items, we will only do our best with what is ...
When can you schedule a maintenance visit?
We offer flexible scheduling for maintenance visits based on your convenience. To schedule a maintenance visit, simply complete our booking form and fill in the required fields. Through the booking form, you can select your preferred date for our ...