Do I need to pay upfront or after the service is completed?
Payment arrangements are typically made before service completion. Any additional parts required will be charged after completion and customer will receive a payment receipt and invoice for this.
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What forms of payment do you accept?
We only accept card payment, we do not take payment with cash. We can accept bank transfers but only if it is paid in advance. Financing options may be available for major maintenance work; please ask us for details.
Do you offer financing options for major plumbing work?
We only accept card payment, we do not accept cash. We also accept bank transfers as long as they are made in advance. Financing options may be available for major plumbing work; please ask us for details.
How do I pay?
We are a completely pay as you go system and process payments via Stripe. Once you have set up your account, we set you up for automatic billing. You will receive your invoices and receipts to your registered email account. You will not be charged ...
What does your service fee include?
The service fee is a flat rate and we charge by the hour. There is a minimum charge of 1 hour, which amounts to £90 including VAT. Additionally, there are no outcall charges applied.
Do you require a service contract for ongoing maintenance?
While we do offer service contracts for ongoing maintenance, they are not mandatory. You can also use us on an ad hoc basis.