What types of cleaning do you provide?
Short let cleaning-Cleaning includes making beds with clean linens, cleaning bathrooms, dusting furniture, sweeping/mopping floors, vacuuming carpet, cleaning stove top and countertops in kitchen. (72 hour notice period)
Mid stay cleaning-Cleaning includes the same as a short stay clean but the only difference is that guests are in the property so we carefully clean around them. (72 hour notice period)
Deep cleaning-A deep clean of the property. This does not include oven cleaning, curtain cleaning or cleaning of walls. (72 hour notice period)
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Cleaning Checklists
Cleaning Services When booking a cleaning service, it's crucial to understand the services provided. This guide and checklist is to assist customers in choosing the appropriate cleaning package for their property. Our cleaners are well-versed in ...
How often should I book a deep cleaning?
If the property is in high use then we recommend a deep clean every 4-6 weeks. We also recommend doing a deep clean when you first put your property on a short let market.
What should I do if the guests complain about the cleaning?
As a company we will always try our best to provide a clean to a high standard to ensure your guests are satisfied with our service. However if there is a situation where you have received complaints from your guests about our cleaning then please ...
What are the fees that you charge outside of your cleaning and linen charges?
As you know the short let space is a fast-paced industry with lots of last-minute changes and requests. In order for us to fulfil the needs of our clients without putting pressure on our current resources and maintain our service quality we are ...
How can I provide my cleaning instructions to the cleaners?
Our cleaners are following our internal processes and checklists, however any specific instructions can be added to your order in the “cleaners access information”. However we only accept general cleaning requests and not specific requests such as ...