When will I be charged?

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• Can airlinen cover last minute booking?

  If you receive a last minute booking you should contact us as soon as possible via Whatsapp or our office telephone line (0207 112 8733) and we will accommodate you to the best of our ability subject to availability.

• Once I’ve made a booking, how will I know what time the cleaner will arrive?

  A day before the cleaning, our operations staff will send a message on the Whatsapp group chat with the approximate arrival time. You can select a time window for the cleaner to arrive when scheduling your clean, in which we will carry out the booked ...

• Can I change the day for a cleaning?

  As long as the change is made before our cut off point of 72 hours, we can reschedule the day for a cleaning. Any cleaning changes after the cut off point are non refundable. However, If you miss the cut off point you can contact us on your WhatsApp ...

• How quick can you respond to our booking after its booked ?

  We always aim to respond within 1-3 hours on the same day after the booking has been made.

• What will cleaners do with lost/left behind property?

  We will report this in the group and will leave the items in the property for the host to arrange a collection or forwarding on of the item with the guests.