What is the minimum order amount?

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• What is the charge if an order is failed?

  If the order is failed then there will be a full charge.

• Why is my tracker account not letting me book a cleaning order?

  If your tracker account is not letting you add a cleaning booking to your order, it is because you haven’t added the amount of rooms in the property to your order. Please look at the video below for further assistance: ...

• What is the charge if I cancel an order before it is cut off?

  There will be no charge if the order is cancelled before the cut off point.

• What is the charge for a linen order that is made past the cut off point?

  If you make a last minute order for linen then there is an additional charge of £5 (excluding VAT).

• What is the charge if I cancel an order after a cut off?

  If you cancel after the cut off point there will be no refund and the full charge fee will still apply.