What is a reject?

Due to the nature of the industry that we are in, as well as our linen being processed in a pool linen system, you may occasionally find certain items that are not of acceptable standard to you and your team. These are called rejects.

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• Can I get refunds for linen deliveries?

  If the linen is stained/ripped and meets the reject policy then we will try our best to send replacements as soon as possible. If we are unable to do this then we will refund the linen that is damaged.

• What happens if my own linen has been muddled up with the hired linen?

  We have a strict policy for our clients, where by using our cleaning service or by renting our linen you agree to remove all linen and towels from your property and to only use our linen at that property. Should you have any linen or towels on site, ...

• Can we wash the hired linen?

  We hire our linen out to you and they cannot be washed or processed by you. Domestic washing machines damage the linen. Our commercial cleaning process is gentle to ensure the longevity and quality of the linen. We charge replacement charges for all ...

• What are the replacement charges for lost linen?

  If you have lost the linen or want to keep it indefinitely we will charge you a replacement fee for each set. Replacement Charges are as follows:

• Do linen orders include the bed being set up?

  No, when you book a linen order the driver only delivers the linen, they do not make the beds. We only make the beds if a cleaning order has also been booked.