What do I do if I have any order queries?

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• Why is my tracker account not letting me book a cleaning order?

  If your tracker account is not letting you add a cleaning booking to your order, it is because you haven’t added the amount of rooms in the property to your order. Please look at the video below for further assistance: ...

• How to view previous orders?

  To look at a past order on tracker, click the menu icon and click past orders. This will allow you to review all your past orders and see what products have been delivered and what services have been completed. Please see the video attached below for ...

• What is the charge for a linen order that is made past the cut off point?

  If you make a last minute order for linen then there is an additional charge of £5 (excluding VAT).

• How to add a property to tracker?

  To add a property to tracker, navigate to your dashboard and select properties. Then click on the "New Property" button. Provide the necessary details about the property such as the number of rooms or access information. Once you have completed this ...

• What is the cut off point for a linen and cleaning order?

  The cut off period to book a linen order is 3pm the day before and the cut off to book a cleaning order is 72 hours before.