Accounts
Is there a contract?
There are no long term contracts. There is no minimum monthly spend and is pay as you go.
How do I pay?
We are a completely pay as you go system and process payments via Stripe. Once you have set up your account, we set you up for automatic billing. You will receive your invoices and receipts to your registered email account. You will not be charged ...
Do you offer discounts?
If you have multiple properties, there may be an option for a discount. Depending on the size, location and the number of properties. Please contact sales@airlinen.co.uk to speak to a member of staff about our corporate discount packages.
What are the fees that you charge outside of your cleaning and linen charges?
As you know the short let space is a fast-paced industry with lots of last-minute changes and requests. In order for us to fulfil the needs of our clients without putting pressure on our current resources and maintain our service quality we are ...
How to create a default order on tracker?
To make a default order you can do this by going on properties on tracker and clicking add new. Fill in all the details that tracker requires and then scroll down till you see default order. Add the appropriate items or services you require and click ...
How to delete a contact on tracker?
To delete a contact on tracker click contacts on tracker. Then click the bin icon next to the contact you would like to remove and click the delete button. The contact will now be permanently deleted from our system. ...
What to do if I forgot my password?
If you have forgot your password, simply click the forgot password button and instructions will be sent to your email for you to change it. Please see the video tutorial below for further guidance. ...
How do I create an account with Airlinen?
To register an account with Airlinen, go onto the website tracker.airlinen.co.uk. Then click create a new account and fill in the required details. Once this is completed you will be able to start making orders. Please see the video tutorial below ...
What is the minimum order amount?
Our minimum order charge is £20.
How to remove cards?
If you would like to remove a card then you can do so by clicking on payment cards on Tracker and from there you will be able to make a request for our team to delete a card off the system. Once the card has been successfully removed from our system, ...
When will I be charged?
You will not be charged for the booking when you place your booking. Your booking will be charged after the cut off points: Linen and other items: After 15:00 (3PM GMT) the day before booking Linen & Cleaning or Cleaning Only: 15:00 (3PM GMT) 72 ...
How to add a credit/debit card?
Once you have registered and placed your order, you will be able to add your card details for payment. If you need a credit card removed please contact our team. Please look at the video below for further assistance: ...